Kolaxo CCS is providing industry specific services so that the agents could better understand the customer’s requirements and provide solutions that are more acceptable. To keep the high standard of our services we keep the keen observation on the demographics of your customers to increase the quality of your customer support and identify the common pain points. We have developed our own online software to help our agents to make notes on this software that is only assessable to read for the customer only. The agents write down the summery of communication conducted with the customer along with a brief comment that would help to identify customer when next time he or she calls. This online system also helps companies to identify the customer needs. Our agents are team player. They don’t just focus on their individual performance but conduct regular coordination with other team member to highlight each other’s weak areas. Hence, a matrix of coordination is developed that ultimately improve the performance of complete organization. Our services are provided in a way that they help businesses to reduce repetition of bad experience and create a new image about the quality of customer service. We are helping business to hire professional who can change the perception about the business. Experienced staff and project supervisor monitor the quality of our services hence better results are produced.
